Frequently Asked Questions
Do I choose a Right Clip or a Left Clip?
Take a look at your daughter. does she wear her bow over her right ear or her left ear? If her bow is over her right ear, choose Right Clip, if her bow is over her left ear, choose Left Clip.
What is your turnaround time?
Your order will ship within 2-7 business days via USPS with tracking.
Will I receive an email when my order ships?
Yes, an email with tracking is provided at the time of shipment.
Do you have any current discounts?
We offer free domestic shipping on all orders over $100 every day, no code needed! The best way to know of any special offerings is to follow us on Instagram here at @hellohadleygirl
What bows work for newborns?
Any bow found on our "Itty Bitty" bow page, as well as ANY bow on a headband! All of our headbands, regardless of bow size, are the SAME. Headbands are one-size fits all- from newborns to your mama.
Who can wear your headbands? Do they fit big girls?
Our headbands are for girls of all ages, newborn and up! My grandma-in law wears them!
Do your hair bows come on clips?
Yes, all hair bows come on clips unless you purchase as a headband. Our schoolgirl bows are attached to a lined alligator clip, and our larger bows, like the foldover or little mess bows are attached to a 2" unlined alligator clip.All headbands come on nylon, one size fits most headband.
Do you offer silicone inserts for girls with fine hair?
We sure do, just shoot us an email at email@example.com and We'll include a silicone strip or little bit of velcro to help clips stay in that sweet little duck fuzz.
My kid is a kid and got her bow dirty. How can I clean it?
We know full well that kids are kids, and gosh darn it, they're a mess! We recommend spot cleaning for all stains on our bows. Use a toothbrush and gently scrub the affected area with hot water and a dab of blue dawn dish soap. After you clean the stain, scrub with hot water to get all soap out, reshape your bow and lay flat to dry.
How much is shipping?
All orders under $100 ship for $5. Shipping is free for any order over $100 shipping is also available for $8. We also ship nearly anywhere in the world for $22. We always refund excess shipping fees if your order ends up costing less to ship!
You may return any clothing items within 14 days of purchase, as long as they unworn/unwashed, and in the original packaging. Shipping costs on returns are the buyer’s responsibility, unless the return is a result of an error (you received an incorrect or defective item, etc. see below). Unfortunately due to the nature of our hair accessories, we cannot accept returns. But we want you to be happy- So, please shoot us an email of you are unhappy with your item and we'll find a way to make it better! Returns will only be accepted on full priced items. Any items purchased at a discounted price through store mark downs or promo codes are not eligible for return or exchange. Please email firstname.lastname@example.org with any questions or to request a return.
Unfortunately, we don’t currently offer direct exchanges, as our inventory changes often and goes quickly and we don’t have a system in place to hold items until the orders are shipped back. The best way to “exchange” is to checkout as normal through our shop for inventory purposes and to ensure you get the color and size you need. If you place a second order, please email us at email@example.com for a free shipping code.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you within 5-7 business days that we have received your returned item, and a credit will automatically be applied to the original method of payment used at checkout. Only full priced items are eligible for refunds, all sale priced items are not eligible for a refund.
Due to the handmade nature of our clothing, there may be some size variance in our items. Please allow for plus or minus variances in sizing, up to 1/2 an inch in width or height.